Shipping policy

My package says it has been delivered but I have not received it, what do I do?

If your tracking information suggests your shipment has been delivered, we advise you to check immediate areas located near the designated shipping address. We also advise our customers to double check their order was not held back due to specific instructions like signature requirements, etc.

The Pacers Team Store is not responsible for lost, damaged or stolen items. Please understand, we cannot refund items that have a tracking number and show as delivered, nor can we refund anything that is lost by USPS or UPS.

We are unable to file claims on “delivered” shipments. Therefore, you would need to file a claim with the carrier of your order (USPS if domestic, UPS if international). Links to file claims with each carrier are below, please contact customerservice@pacers.com if additional information for the claim is required.

USPS:  https://www.usps.com/help/claims.htm

UPS:  https://www.ups.com/us/en/help-center/claims-support.page